|
Caribe-Web.net, Web Authoring & Hosting Provider
welcomes you to a growing family of clients around the world. Our goal is to provide the
best possible customer service to our clients. Divided into easy to read sections, this
information will answer many of your questions and help you with managing your web site. Buy 20th Anniversary NGC Gold Eagle Set.
- Your account information and what it
means
- Uploading your files with FTP
- FrontPage and using extensions
- Uploading you
database files
- Contacting
Caribe-Web
and Technical Support
- Billing
- FAQ
IP address:
This number represents the server address where you will store your files. Once your
domain name is active, the IP address will be the same location. You can put either in
your browser and they will go to same place.
Username:
This is either a word or a mix of numbers and letters. You will need this in order to move
files to and from the server and to set up your e-mail.
Password:
Also a mix of numbers and letters or a word that you will need to move files to the server
and to set up your e-mail.
Mail Address:
http:// (You will type this into your browser to go to the email administration control
panel.)
[ BACK TO TOP
]
There are many FTP programs out there. However, we
recommend using WS_FTP to
administer your uploads. You will also need to unzip the program prior to using it. You
can use WINZIP software to unzip
the files.
Once you are connected to the Internet:
-
Open FTP
-
Enter the IP address in the "host name address" box.
This address will be the location of your files.
-
Enter your Username
-
Enter your Password
-
In the left window, select the files from your disk or hard drive
that you are going to upload. Make sure one of those files is your "default.htm"
or "index.htm" file. (Note: this file will need to go directly in the root
directory).
-
Choose the button on your FTP program that connects or
"sends" your files. You should get a confirmation of transfer, and if
successful, you can check by typing your domain name or IP address into your
browser.
See
Uploading
your web site with FTP
[BACK TO TOP ]
Using the extensions or "Web Bots" with your web site
is fully supported by
Caribe-Web
. If you are using the web bots, make sure you use the publish
command to upload to the server. If you try to FTP those files that use the web bots, the
files may become corrupted and the effectiveness of those web bots will be hindered. If
you are using FrontPage to create a site without the bots, you can still use the publish
command.
-
Start FrontPage Explorer
-
Open web
-
At web address type, type in your IP address
or domain name we issued you
-
Click list webs, then double click on root web
-
You will then be prompted for username and password; enter them
-
You will then see an outline of your site with the files you
transferred.
See
FrontPage FAQ's
or
download a
guide ( PDF file)
[BACK TO TOP]
If you are utilizing
Caribe-Web
's database hosting features you will
need to upload all of your files before we can make the database settings on our server.
Once you have uploaded your files go the database support section on the
support page of
our web site. Once
you have completed the database online form
Caribe-Web
will have your database server settings
completed within 24 hours.
[BACK TO TOP]
The best way for our technical support department to handle any
technical questions you may have, is to fill out a technical support request
form. If you type this URL in your browser, a secure
form will appear. Please, fill out all the fields and submit your request. A tech support
ticket will be assigned to your request and worked to its completion, by one of our
technical support staff. You will then be contacted about the status of your request.
Otherwise, Technical Support can be reached at
1.787.769.9226 .
Phone support is available 18 hours a day, 7 days a week with the
only exception of Sunday 9:00PM - Monday 8:00AM which is reserved for upgrades and
maintenance.
All times all Eastern Standard Time.
Should you need to call for sales or accounting, please dial
1.787.769.9226
.
Our fax number is
1.405.944.6841
.
If you feel your issues are not being resolved in a reasonable amount of time, you may
e-mail our management at
sales@caribe-web.netet
[BACK TO TOP]
-
Credit Card Billing:
Caribe-Web
offers 3 billing cycles, quarterly and annual or bi-annual. If you chose the quarterly payment
option, your credit card will be billed on the appropriate anniversary date, which is
every 90 days. You will be billed the monthly fees X 3 months. The credit card on file
will be the one billed by our accounting department.
If you have changes or want to use another credit card for the billing, please e-mail
sales@caribe-web.net and include the following information:
IP address
Domain name
Customer name
Any changes that need to be made and why
-
Paying by Check:
If you paid by check, you will receive an invoice either by mail or e-mail about one month
prior to the anniversary date.
-
Discontinuation of Service:
If you need to discontinue your account, please e-mail
sales@caribe-web.net
with all of your
account information and fax a signed letter (this is for the customers protection) to
1.405.944.6841
.
[BACK TO TOP]
Again, THANK YOU for choosing
Caribe-Web.net, Web Authoring & Hosting Provider
Corporation for your hosting and web design needs.
If you still cannot resolve your question, please
fill out our
Tech Support Form.
|
